Follow the procedure below step by step to resolve connectivity problems between EasyDens and your smartphone or tablet:
1. Check the specifications of your smartphone or tablet to verify that the basic requirements for a communication with EasyDens are met.
2. If the connection between your device and the switched on EasyDens is not established automatically when you start the app with the Bluetooth function activated, go back to the start screen of the app and tap the "Measure" button once again. Your smartphone or tablet will restart the search for EasyDens.
3. If there is still no connection being established, check the Bluetooth visibility settings on your smartphone or tablet. Ensure that your device is visible for other devices, and that it allows establishing a connection to them.
4. If you have refused necessary authorizations of the app during the installation process (e.g. access to images), the app will not work properly. In this case, uninstall the app and reinstall it with the necessary authorizations.
If all of the above steps fail to connect your device with EasyDens, we kindly ask you to forward a log file to Anton Paar via email using the feedback function of the EasyDens app. Anton Paar staff will contact you as quickly as possible.